Terms of Service

I. Acceptance of Terms

By engaging FastTrack Credentialing for credentialing or operational services, the Client ("Provider," "Practice," or "Organization") agrees to be bound by these Terms of Service.

II. Scope of Services

FastTrack Credentialing provides administrative support, including but not limited to payer enrollment, CAQH management, and revenue cycle infrastructure. FastTrack Credentialing is a service provider and does not guarantee specific acceptance or paneling decisions by third-party insurance carriers, as those decisions remain at the sole discretion of the payers.

III. Client Responsibilities & Data Accuracy

• Accuracy: The Client is solely responsible for the accuracy and completeness of all professional documentation provided. FastTrack Credentialing is not liable for delays or rejections caused by inaccurate or fraudulent information provided by the Client.
• Timeliness: Clients must respond to requests for information within five (5) business days to maintain the "Fast Track" timeline.

IV. Fees and Payment

• Service fees are outlined in the specific Service Agreement.
• All fees are non-refundable once the credentialing submission process has initiated.
• FastTrack Credentialing reserves the right to suspend services for accounts with past-due balances exceeding 30 days.

V. Limitation of Liability

To the maximum extent permitted by law, FastTrack Credentialing shall not be liable for any indirect, incidental, or consequential damages, including lost revenue due to payer delays or network termination, arising from the use of our services. Our total liability is limited to the amount paid by the Client for the specific service in question during the preceding six months.