Terms of Service

1. Acceptance of Terms

• By engaging Nationwide Psychiatry PLLC DBA Fast Track Credentialing ("Company"), the Client agrees to these Terms.
• These Terms govern every credentialing, enrollment, consulting, and administrative service provided by the Company.
• The Company may amend these Terms at any time by posting updated Terms.

2. Scope of Services

• The Company provides administrative credentialing assistance including commercial insurance enrollment, Medicare enrollment assistance, Medicaid enrollment assistance, CAQH profile management, payer follow-up, demographic updates, and related administrative services.
• The Company does not provide legal, medical, tax, accounting, compliance, reimbursement, coding, or billing advice at this time.

3. Client Responsibilities

• The Client must provide complete, accurate, and timely information.
• The Client remains responsible for maintaining professional licenses, DEA registration, board certification, malpractice insurance, NPIs, and all regulatory requirements.
• Failure to respond to Company requests may delay or terminate services.

4. Closed Insurance Panels

• The Client acknowledges that insurance companies frequently close provider panels without notice.
• The Company has no obligation to research whether an insurance panel is open before preparing or submitting applications.
• If the Client requests submission, the Company may complete and submit the application even if the payer is not accepting providers.
• Administrative fees remain fully earned because work has been completed regardless of panel status.

5. No Guarantee of Credentialing

• The Company does not guarantee credentialing, contracting, network participation, reimbursement rates, effective dates, patient referrals, or approval by any payer.
• All payer decisions are made independently by insurance companies and governmental agencies.

6. Fees and Refunds

• ALL FEES PAID TO FAST TRACK CREDENTIALING ARE FINAL AND NON-REFUNDABLE.
• Fees compensate the Company for administrative work, document preparation, application completion, follow-up, communications, and consulting.
• No refunds shall be issued if an insurer denies an application, closes a panel, delays processing, requests additional information, or if the Client changes their mind.

7. Limitation of Liability

• To the fullest extent permitted by Arizona law, the Company's maximum liability shall never exceed the amount actually paid by the Client for the specific service giving rise to the claim.
• The Company shall not be liable for indirect, incidental, consequential, punitive, or special damages.

8. Loss of Income Disclaimer

The Company shall not be liable for lost income, lost wages, lost profits, lost reimbursement, delayed reimbursement, business interruption, loss of goodwill, loss of contracts, payroll expenses, taxes, or other financial losses arising from credentialing delays or payer decisions.

9. No Professional Advice

• The Company is not a law firm, medical practice, accounting firm, insurance carrier, or government agency.
• No information provided by the Company constitutes medical, legal, tax, coding, billing, reimbursement, or compliance advice.

10. Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company and its owners, employees, contractors, and affiliates from claims arising from inaccurate information supplied by the Client or the Client's conduct.

11. Arbitration and Class Action Waiver

• All disputes shall be resolved exclusively through binding arbitration in Maricopa County, Arizona under the rules of the American Arbitration Association.
• THE CLIENT WAIVES THE RIGHT TO A JURY TRIAL.
• THE CLIENT AGREES NOT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, MASS ARBITRATION, OR REPRESENTATIVE PROCEEDING AGAINST THE COMPANY. Claims may only be brought individually.

12. Confidentiality and HIPAA

• The Company will use commercially reasonable efforts to protect confidential information.
• The Client authorizes the Company to disclose information reasonably necessary to complete credentialing services.

13. Force Majeure

The Company is not liable for delays caused by cyberattacks, ransomware, AI failures, internet outages, natural disasters, pandemics, labor shortages, government actions, payer system failures, CAQH outages, PECOS outages, Availity outages, or other events beyond its reasonable control.

14. Governing Law

These Terms are governed exclusively by the laws of the State of Arizona.

15. Entire Agreement

These Terms constitute the complete agreement between the Parties and supersede prior understandings.

HIPAA Notice

Fast Track Credentialing acknowledges that it may receive, access, or transmit information that may constitute Protected Health Information (PHI) or other confidential information in the course of providing credentialing services. The Company agrees to use commercially reasonable administrative, physical, and technical safeguards designed to protect confidential information from unauthorized access, disclosure, alteration, or destruction.

The Client authorizes the Company to use and disclose information reasonably necessary to complete credentialing, enrollment, recredentialing, payer communications, and related administrative services.

The Client understands that the Company is an administrative credentialing service and not a healthcare provider. The Client remains solely responsible for complying with HIPAA, HITECH, state privacy laws, and any obligations owed to patients. Where required by law or contract, the parties may execute a separate Business Associate Agreement (BAA).

Payment Authorization

• By purchasing services, the Client authorizes Fast Track Credentialing to charge the payment method provided for all agreed services, applicable taxes, late fees where permitted by law, and approved additional services.
• All fees are earned as administrative services are performed and are strictly non-refundable. Partial completion of services does not entitle the Client to a partial refund.
• The Client is responsible for all third-party application fees, payer fees, government filing fees, and similar charges unless expressly stated otherwise.

Electronic Signature Consent

• The Client consents to the use of electronic signatures, electronic records, and electronic communications pursuant to the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable Arizona law.
• Electronic signatures shall have the same legal force and effect as handwritten signatures.

Record Retention Policy

• The Company may retain credentialing records, communications, and supporting documentation for its internal business purposes and legal compliance for a commercially reasonable period.
• The Company is not obligated to permanently store Client records and may securely destroy records after its retention period. Clients are responsible for maintaining their own copies of all submitted documentation.

Collections Policy

• If payment is not received when due, the Company may suspend services immediately without notice until all outstanding balances are paid.
• The Company reserves the right to refer delinquent accounts to a collection agency or attorney. The Client agrees to pay all reasonable collection costs, court costs, arbitration costs, and attorneys' fees to the extent permitted by Arizona law.

Cancellation Policy

• The Client may request cancellation of future services at any time; however, cancellation does not entitle the Client to any refund for services already purchased.
• Once administrative work has begun, including consultation, document review, application preparation, CAQH updates, payer communications, or application submission, all associated fees remain fully earned and non-refundable.

Data Security Policy

• The Company maintains commercially reasonable administrative, technical, and physical safeguards intended to protect confidential business information and personal information.
• Although the Company implements reasonable security measures, no electronic transmission or storage system is completely secure. Accordingly, the Company does not guarantee absolute security and shall not be liable for unauthorized access resulting from events beyond its reasonable control, including sophisticated cyberattacks, ransomware, third-party service failures, or internet outages.